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Service


Free training

After the equipment arrives at the customer's company, we will have professional technicians to go to the operation site for free installation and debugging of the equipment, and provide detailed and standard operation guidance and training to relevant personnel of the customer.The details are as follows:

  • Introduction to equipment features
  • Operating procedures and use of equipment
  • General knowledge of equipment maintenance
  • Handling of common equipment faults

  • Warranty service

  • The equipment is guaranteed free of charge within one year from the date of acceptance.
  • Free warranty period, free arrangements for technical personnel door-to-door inspection and equipment inspection.
  • Customer service response time to receive notice within 24 hours, wisame technology after-sales service personnel arrived at the scene.
  • During the free warranty period, the user shall be responsible for the damage of equipment parts caused by non-quality problems such as improper operation.
  • Wisame technology shall bear all the costs of spare parts and expenses of relevant technicians during the free warranty period.

  • Lifetime after-sales service

  • In addition to the one-year warranty period, users also enjoy lifelong maintenance services.
  • If the equipment is damaged and replaced after one year warranty period, the cost will be charged.
  • Users enjoy free software upgrades and related technical support for life.

  • The service goal

  • Our service concept: active service consciousness, considerate service attitude.
  • Our service tenet: customer satisfaction is our eternal pursuit.
  • We will make unremitting efforts to improve and innovate to make the quality management system operate more effectively.Our employees work together to build close customer relationships.Your satisfaction is our constant pursuit, your support is our inexhaustible source on the way forward, we will as always listen to your voice, to provide you with satisfactory service.